Duties and Responsibilities include:
- Perform scribe duties - assisting physicians during patient exams and procedures. Records physician's findings in chart/EHR as appropriate. Writes or sends electronically prescriptions as indicated by the physician. Reviews medication instructions, positioning requirements, etc, and, and answers questions for patients as appropriate.
- Escort patients as they move throughout office (from reception area, to work-up room, to dilating area, to exam room, to laser or special testing rooms, to check-out). Assist patients with mobility problems, wheelchairs.
- Schedules patients for surgery, and pretesting, coordinating with patient, hospital, other physicians and surgeons, as assigned.
- Monitors medical phone messages needing attention. Routes/answers/returns patient phone calls as appropriate, and in a timely fashion.
- Helps Monitor inventory of medications and medical supplies, ordering as needed to maintain appropriate inventory levels. Periodically obtains competitive quotes for these items routinely purchased, to ensure best pricing and terms possible.
- Along with and under the direction of the Clinical Director, develops and maintains safety programs for the practice, including OSHA, emergency preparedness, and others as appropriate. Maintains appropriate documentation for these programs.
- Assists Clinical Director, Practice Administrator and Physicians in the development of clinical policies and procedures. Provides staff instruction for these policies and procedures as appropriate.
- Works as an ophthalmic tech or ophthalmic photographer as necessary for the efficient care of patients in the office. Performs other diagnostic testing as needed (ocular coherence tomography, ultrasonography, visual fields, electrophysiology, etc.)
- Performs other duties as necessary to ensure the smooth flow of work/patients in the office.
- Conducts training needs analysis to gather information and target future training opportunities. Continuous evaluation of current training program for relevance and successful outcomes.
- Provide assistance to the tech trainer in regard to maintaining and administering training assessments, reviewing results, and providing recommendations for training improvement.
- Coaches and facilitates the professional development and clinical abilities of clinical staff.
- Responsible for all tasks listed in the VRC Nurse Manager/Office Manager Checklist.
- Promotes an atmosphere conducive to teamwork and a high level of patient satisfaction at all times.
- Communicate with patients, family members, physicians, co-workers, and the public in a respectful, helpful and courteous manner at all times.
- Maintain patient and practice confidentiality at all times, communicating sensitive information only to those who should, by nature of their job/authority, receive it.
- Establish and maintain effective working relationships with all physicians, co-workers, patients, and the public.
- Makes recommendations for enhancements to patient care, customer service, overall practice efficiency and/or employee relations.
- Follow the VRC Standards of Conduct and the VRC Corporate Compliance Program(s) at all times. Conduct all actions with regard to VRC patient care and business in a confidential, legal and ethical manner.
- Travel to all VRC office locations and outreach locations.
